Terrible customer service!! Unauthorised payment!!

I am honestly appalled with your customer service. I placed an order online on the 24th of July and paid via your online portal. On the 28th of July I received an email from your customer service advising me that there is no stock and they will be reversing the order. They then arranged for me to purchase the items at the Ballito kiosk which I subsequently did. On the 25th of August a package was delivered from ghd which was the same products i had initially ordered but which was cancelled and refunded at the time, due to no stock as mentioned above. I immediately emailed your customer service lady that I was dealing with but received no response. Two days later my husband's account gets debited for these products - an amount over R5000!! This payment was NOT authorized. They then advised that they will have someone contact me to collect the items and then only refund the money. Both my husband and I asked for managements details but excuses were given. My husband managed to get a supervisors details and emailed her today. She read but no reply. Then suddenly Skynet contacts me today to arrange collection. Today is the 7th of September!! The manner in which this was handled is outrageous, and they attempted to shift blame onto me for this massive mistake on their part!!