Terrible customer service

<p>I purchased a ghd that is now just out of warranty. I contacted ghd to ask them about a problem I seem to be having on my styler - the plates no longer touch which pulls my hair. I asked if there was an agent that this could be sent to to fix (I'm happy to pay for it) and whether this was a common problem for ghd's? Their reply was just that they can't recommend anyone and that my styler is out of warranty (which I already told them) and that I can purchase a new one at 20% off which is great but you aren't actually answering my questions. I responded to say that I don't want to buy a new one if this is a common problem and the response was that my styler is out of warranty and how must she know what is wrong with my styler. ARE THEY EVEN LISTENING TO THEIR CLIENTS? And you're telling me that once my straightener is out of warranty that I must just buy a new one because you don't have any agents to fix? No thanks. Not after paying as much as you do for this styler. Please take a minute to actually review and understand what your clients are asking instead of just giving stock standard (and rude) responses. From the looks of all these terrible reviews, it seems ghd is riding on their old reputation of quality which is certainly not what they are delivering nowadays. </p>