BM
Beverley Morgan-Johns
1 reviews | Active since Mar 2009
18 Feb 2019, 10:01
Super fast service!
My brand new GHD gold flat iron, bought in December 2018, malfunctioned. It was beeping and a red light was illuminated. I contacted GHD via telephone on Wednesday 13 Feb, and they emailed details on how to return under warranty. Their couriers collected on Thursday, and their commitment was 7 working days to process. Lo and behold, today, Monday 18th Feb, 2 working days after returning the product, I have a new replacement! A perfect example of underpromising and overdelivering. Thanks Zoldie Mkize!
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GHD's replyOfficial
20 Feb 2019, 08:22Good day,
Thank you for your kind words and for your support in our brand, I will share your message with the rest of our team
Kind regards,
ghd Customer Service
Thank you for your kind words and for your support in our brand, I will share your message with the rest of our team
Kind regards,
ghd Customer Service
Best regards,
GHD's reply20 Feb 2019, 08:22
Official
Good day,
Thank you for your kind words and for your support in our brand, I will share your message with the rest of our team
Kind regards,
ghd Customer Service
Thank you for your kind words and for your support in our brand, I will share your message with the rest of our team
Kind regards,
ghd Customer Service
Best regards,