STRAIGHTER DOES NOT WORK FOR THE SECOND TIME

I bought my GHD Eclipse in April 2014. 22 Months after I bought the Eclipse the straightener just malfunctioned. I phone GHD and it was still in warranty. They came and fetched the broken straightener and after 2 weeks I received a GHD Platinum. First of all, I did not buy a Platinum, I bought a Eclipse and I received a Platinum back because of a mistake they made. I did phone them and they told me that it was a limited addition and that they can only give me a Platinum. So I accepted it because I don't like complaining about things (but this time you took it to far) and used my Platinum that I received in April 2016.

In October 2017, my Platinum had the exact same malfunction as my first Eclipse. I phoned GHD and they told me that the straighter was out of warranty but I can received 20% off a new product. First of all GHD....do you really think that I will ever buy a new product from you if this is the second straighter that has the exact same problem as the first one I bought in 3 years time? Second of all, I received a NEW straightener in April 2016. You always say that your warranty is for 2 years. I received a NEW one in 2016. Why does it not have a 2 year warranty? Nobody told me that it only has a one year warranty. And I still have all the emails that I send you last year and everything I received from you and in none of the emails does it tell me that it only has 1 year warranty. I am so disgusted in the service I received from you guys. The 4 different people I spoke to on the phone was so unbelievably rude. They told me that they will email me.... I still have not heard of GHD at all.