MR
Megan R

1 reviews | Active since Nov 2013

02 Sept 2018, 20:43

Straight up lies!

Declan 'repaired' my straightener for R750 and returned it to me only to find that when I switched it on the day he returned it, 27th June 2018, it started melting the casing immediately and the plate fell out. I called him to tell him and he said he would honour his 6 month guarantee on repair and would collect it. He gave me the runaround and eventually fetched it to repair it on 3 July 2018. Since then it has been a nightmare trying to get a straight answer out of Declan and he has not honoured any of his commitments to get back to me with feedback or to drop off or let me collect my straightener. I am STILL waiting for my straightener to be returned to me 2 months later. He is now ignoring all of my calls and messages. I have documented the messages and correspondence, as well as taken pictures of the damaged straightener and his receipt and am now taking it further. I would HIGHLY recommend that you rather try someone else if you need your straightener repaired as Declan is totally unreliable and quite obviously doesn't repair straighteners properly.

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Replies (1)
GHD
GHD's reply04 Sept 2018, 10:20
Official

Good Day,

Thank you for your post.

Please be advised that ghd South Africa does not have any repair centres and that Declan is NOT affiliated to us in anyway.

We do not have any influence over what third party repairers feel that they can and cannot repair.

Unfortunately we cannot rectify his business.

For any in or out of warranty ghd related queries please contact us directly on ***

Kind regards

ghd Customer Care Team

Best regards,