Poor workmanship, service and defective products

<p>I purchased my GHD Eclipse in August 2014 and it worked well up to May 2016, when it started to give an error and refused to work. My husband contacted the local GHD office as the device was still under warranty.</p> <p>After about two weeks, they advised that the Eclipse was no longer available but that they would “upgrade” me to a Platinum styler, which is apparently now the top-of-the-range product. I was quite excited to have received the replacement, which I expected to outperform the Eclipse. This was on 20 May 2016.</p> <p>The product worked for a couple of weeks, but after about a month, to my absolute horror, gave an error and refused to work. We once again contacted the local GHD offices and another replacement Platinum styler was sent to me, with the assurance that their products are of “the highest quality” and that their “failure rates are well within the norm of other electrical goods.”</p> <p>We once again contacted the local GHD offices and another Platinum styler was sent to me, which proved to be none the better and was defective after about three weeks. At this point I requested a refund of my purchase price, but was informed that only a replacement was available, as more than 6 months had elapsed since my purchase. I was offered one of the other (inferior) models instead, but this did not suit me, as I had purchased the then top-of-the-range model. Eventually, I had to accept another replacement Platinum styler, but insisted that I be supp**** with a new unit, and not a refurbished one. The customer service supervisor, Candice Whittaker, assured me that I would receive a new unit.</p> <p>The “new” replacement Platinum styler was delivered to me on 21 July 2016, and I used it twice before it failed on 22 July 2016.</p> <p>I find it very hard to believe that three “new” top-of-the-range stylers can fail in a period of two months. GHD insists that they have given me a new product and not a refurbished one.</p> <p>On examining their customer service e-mails, I find that these are carefully worded, so as to create the impression of good service and products, but not necessarily meeting these impressions, e.g. when they state, “we have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible,” or, “we endeavour to provide a premium product that is both usable and durable to our valued customers,” or, “it is our goal to retain you as a satisfied customer,” it is clear that they are not committing themselves to meeting any of these.</p> <p>This ongoing saga with GHD needs to be resolved as I am 36+ weeks pregnant and do not need this added stress right now. I do not want another defective replacement - I want a total refund of my initial purchase price of the eclipse.</p> <p> </p> <p>Summary</p> <p>04 May Eclipse failed - replaced with Platinum 20-05-2016</p> <p>20 June Replacement platinum failed - replaced with Platinum 20-06-2016</p> <p>18 July Replacement platinum failed - replaced with Platinum 21-07-2016</p> <p>22 July Replacement platinum failed</p>