POOR SERVICE - (#***)

I made a purchase on Monday and within a few hours, I decided to cancel my order. I requested for the refund/ reversal and advised GHD to cancel my order. From Monday till today, GHD consultant cannot provide any proof of payment indicating that the refund has been done. I keep getting told that "orders" are processing the refund and it will take 10 days. I am fully aware of how refunds works and all I asked was some sort of proof. From Monday till Thursday I have to keep sending emails...