Poor quality and poor service

I have been a very loyal customer to GHD for over 10 years. And every single time my GHD just stops working after 2 years when the warranty expires. I feel that this product is so expensive and to just stops working after two years is just unacceptable. I also emailed GHD after my last one broke and am still waiting for a response. Heartbroken by the quality and response as GHD has been like gold to me. But unfortunately the time has come to switch brands.