POOR Customer Service

<p>To whom it may concern,</p> <p> </p> <p>I bought a GHD straightener from Sorbet Dainfern on 22/10/2016. I still have the original proof of purchase.<br />Soon after the purchase the straightener started to malfunction.</p> <p>As the straightener is well within the warranty period, I approached GHD to enquire about a replacement or to perform repairs on the product.</p> <p>Needless to say, the employees in customer service were completely apathetic towards the situation. They failed to provide a coherent process that needs to be followed for the warranty claim. Furthermore they are completely disrespectful and treated me as if I am an imbecile.</p> <p>On numerous occasions my enquiries fell on deaf ears. How is it possible to not respond to enquiries from customers when the employees are in customer service? A dedicated job function is there for a purpose.</p> <p>It is unacceptable that the customer service provided by GHD is non-existent. The result of which is that I am unable to initiate the process to have my GHD serviced or replaced.</p> <p>It really can’t be that difficult to provide a customer in a kind manner with the details required.</p> <p>Due to their total disregard for customer service, by the time my issue is acted upon, the warranty period will most likely have lapsed and I will have a very aesthetically pleasing dust collector.</p> <p>I was contacted by an agent stating that a courier service will come to my premises to collect the faulty product. They stated that the courier company would arrive within working 2 days. It has now been 4 working days.</p> <p>All I want is to have my straightener replaced or repaired. How hard can it possibly be to fulfil this request?<br />It’s called customer service after all.</p> <p> </p> <p>Please help. </p> <p>I cant stress it out more how i need this to be sorted out as soon as possible.</p>