Pathetic service - Poor Quality Irons

Bought a GHD in 2021, 2022 it stopped working contacted GHD they collected the iron and replaced it with a brand new iron. less than 6 months later the brand new iron no longer works contacted GHD again to collect the iron and requested a refund. Traci from GHD refuses to refund funds but rather wants to replace the iron again after advising her that i do not want a replacement as it seems all their irons are defects .