Pathetic GHD such a expensive item

Item: GHD
Rating: 1
Author: Linda B

I purchased a GHD Hair Straightener in 2015, similar to most other customers who purchased the hair straightener, it started to flash a red light, beep, and not heat up. I called GHD customer care who told me they aware this is an issue with this straightener, but there is nothing they can do because I purchased it just over 2 years ago. I paid a lot of money for this iron, and kept it in such good condition. I am so upset that such a large company like GHD would not stand by their products. All they say is we can't replace it but we can give you 50% off your next product, I am so angry as i have everything GHD and never will i buy again. I took it in to have it repaired R650,00 why do you buy such a expensive straighter will never buy a GHD again. It was the temperature controller and then it fused something really??

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Replies (1)

GHD's replyOfficial

06 Dec 2018, 14:20

Good day Thank you for your post Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future. I assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers. Hence, we guarantee our products with a two year manufacturers guarantee which is one year longer than the industry standard.

kind regards

ghd Customer Service

GHD's reply06 Dec 2018, 14:20

Official