Pathetic after service low quality product

Is there a minus button cos that is what I would reccommed when it comes to ghd. Pathetic service or rather shocking no service. I recieved my GHD platinum plus November 2022 and just 10 months later the lights are flikering red and switches off. They insist that I have a reciept, a reciept how as this was a gift. If u recieve a gift does the person give u the reciept aswell. It was an anniversary gift. shouldnt there b a way to trace or do something with the serial number. Soon as i recieved it I registered it on the GHD website app that means nothing so what is the point have evenn doing that. The salon Salon Cleo in phoenix that my hubby purchased it aoo doesnt keep records of their sales. what a load of bull ****