1 reviews | Active since Nov 2016

27 Nov 2016, 21:01

overpriced product for nothing!

<p>I bought the ghd Limited Edition Platinum Hair Styler Straightener - Vintage Pink a year ago. After a year the red light was flashing. Tried switching it on and off and tried a different plug but nothing worked.</p> <p> </p> <p>I emailed GHD customer service immediately and provided them with all the information. They rep**** within 2 days asked for additional information. After providing them with the requested information they did not reply. I sent out 2 reminders ad remained without a reply. A week has passed and I'm still without a reply.</p> <p> </p> <p>1. For such an expensive and over priced product, the product is of very poor quality that after a year it broke. Prior to buying a GHD I had my Remington (1/3 the price of GHD) for 14 years and it still works!</p> <p> </p> <p>2. Extremely poor customer service, that after a week my problem is not solved.</p> <p> </p> <p>Conclusion GDH is not worth it's money at all. Utterly disappointed and I feel **********!</p>

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Replies (1)
GHD
GHD's reply28 Nov 2016, 08:29
Official

Good day Emily

Thank you for your enquiries

Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.

kind regards,

Candice Whittaker

ghd South Africa

Best regards,