Noted ??? as a customer service response - GOT TO BE KIDDING!

I recently logged a query on a red light of death "Common term" since this is a general factory issue on the GHD Platinum. I sent the below to the customer service tried to make it sound like a deal to get 20% discount on a product replacement with no offer on repair or even indicating who else can assist.

" Short history of my GHD experience: I had my first GHD from 2005 - 2016 ( 11 year) when I decided to upgrade to a platinum. I Gave this GHD in perfect working condition to my best friend. I then had my platinum until 2019 when I bought the platinum + (obviously being extremely obsessed with having the best) this one i gave my to my mom - (perfect working condition). I gifted my one sister a GHD platinum on her 30th birthday (brand new) - still in working condition (7 years later). I gifted my other sister a GHD platinum on her 50th birthday (bought in 2019 along with my platinum + ) This is 5 GHD's of the last 16 years - Therefore I would call myself a loyal customer.

Over and above the GHD's mentioned above i have the below items too: *here i added a picture with 2 GHD Curlers and 2 GHD dryers. this is 9 products.

So thank you for the "generous offer" to receive a 20% "discount" to replace the GHD that has obvious quality issues. If you do not believe me i'm sure you have loads of time on your hand to read the articles below: Surely if the red flashing light error is a common fault on the GHD's it should be replaced or recalled. Although i USED to be a great fan of your products, I will politely decline your offer - note that you have lost a loyal customer. Thank you for making this an easy call."

Then dear Zanele responded with NOTED.... Wow GHD! Your customer service is shocking! There is obviously an issue with the product - your only solution on this issue cannot be spend over R3000 for a new one. I got about 20 articles regarding the same error in just 10 min. this is not just me having this issue.