No service

I contacted customer care yesterday to find out if my ghd which broke is still under warranty. I was given a long story as to why the lady cannot tell me if its still under warranty. This is your product so im not sure why you cannot tell especially if its been registered. The lady eventually said she can have them search with the date code which i gave to her (Date code ********** 34A304) and i was promised that she will call me back. Can someone please let me know whether it is still under warranty or not. My hair needs to be done every day and i cant wait for days before i get a response on this. Please get back to me.