No after sales service for GHD SA for repairs

I purchased a R4000 GHD Platinum + Limited Edition Straightener on 30 Dec 2022. It broke after less than 6 months off use. The straightener comes with a 3 year warranty.

It was an absolute mission to get hold of someone to log the repair / replacement and it then took 5 days for them to collect the straightener.

On 29/06 I was told that they are busy picking and packing the new unit and delivery will take 14 working days.

I sent numerous follow up emails and Tracy eventually responded on 10/07.

The replacement units has not yet been shipped and I must please note that they 14 working days only start when they ship it.

No date has been provided as to when the replacement will be shipped but I must wait 14 working days from then.

I was also told to refer to the THIRD YEAR WARRANTY of the PLATINUM PLUS. According to this if your GHD is in its Third year you need to pay R800 before a replacement unit is shipped.

I don’t know when I will receive my replacement, but before I receive it a must pay R800 according to the 3rd year T&C;s for my 6 months old Straightener. 🤯

Apparently GHD SA was taken over by a new holding company in SA. And it feels a nit like a ****.

Any way by the looks of the bad ratings and no responses I can’t imagine that they care but hopefully some potential customer reads this and rather decides to buy a Dyson or Cloud 9