RL
Ruwaida L

1 reviews | Active since May 2017

26 Jul 2017, 14:01

My styler is still in warranty and I am told I bought it in 2011

<p>I recieved a GHD Styler for my birthday in July 2015 I have the reciept but the reciept does not show a date, and GHD is claiming that I bought this styler in 2011, which I know for a fact is not true as this was a birthday gift to me in 2015, they refuse to assist with the repair as they say the warranty has fallen away since I bought it in 2011, which i dont know how they got to that date, when I know this GHD was bought in 2015, it should still be under warranty, as it is now July 2017. I would like to see how they got to the date of 15.10.2011. if this cannot be proved then I would like GHD to do the honourable thing and repair the GHD for me please as I am 100 percent sure that it was bought for my birthday in July 2015. It is not my fault that the reciept does not have a proper date on it, it is a reciept from Edgars which I retained in case anything happened with this GHD styler</p>

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Replies (1)
GHD
GHD's reply09 Nov 2018, 09:46
Official
 
Good day 
 
Thank you for your post
 
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused.  Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future. 
 

It is our goal to retain you as a satisfied customer and we hope to restore your faith in our brand  

kind regards
ghd Customer Service