Lack of feedback from GHD - astonishing!

In August 2017 my husband purchased a GHD V Gold Max styler for me as a present. Shortly after he bought it, the styler started giving problems - it would struggle to make contact upon being switched on. At first I thought the problem might be with the electrical wall plugs, but upon plugging the styler into different wall plugs the problem still persisted.

On 5 September 2017 I then returned the styler to Maison Costa (Mimosa Mall, Bloemfontein) which is the salon from which it was purchased. Maison Costa promised to contact me as soon as they received feedback from GHD. A couple of weeks afterwards I had not yet heard anything, thus I phoned the salon and they reported that they had not yet heard anything from GHD. On two occasions afterwards I even stopped by the salon to enquire, and on both occasions they phoned GHD in my presence, only to get confirmation that there was no news yet. I even got my husband to phone the salon, but yet there was no feedback. However, each time I enquired with the salon, they told me that they are usually waiting ages to receive feedback from GHD upon returning faulty stylers to them such as in my case.

It is now 30 October 2017, which means that in less than a week it will have been 2 months since I returned the styler to the salon. As we speak I still have not heard anything back and to say that I am annoyed is an understatement. I have always been a big fan of GHD and its products, but this experience over the past couple of months has changed my opinion about GHD. I am starting to wonder if my husband did not make a mistake in purchasing the GHD styler, as for the past two months I have not even been able to enjoy the present which I was so excited to receive. Due to this poor (or rather lack of) customer service, I would not recommend anyone to buy a GHD product .... or if they bought a GHD product, just hope and pray that it is not faulty, as the after-sales service from GHD is pathetic, to say the least!!