ITEMS THAT WORK 1 YEAR!???

good day,<br> <br> after unsuccessful discussions with customer care - i have decided to log my complaint on hello peter! i purchased a BRAND NEW GHD hair straighter in Feb 2013 - it worked for a year! it was sent in, after waiting a week, a 'NEW' one was sent to me and was confirmed there was a factory fault- this one only worked a year! i phoned in on Monday morning (31/08/2015) as this is when it had stopped working, without success of tracking my serial number, i gave the ref number W7790 which was when my new one was sent. i was told this morning that it is out of warranty and it is my problem as to how im going to get it to work again! or i need to purchase another one? spend another R2000 on something thats only going to work a year???? im sorry i will not accept that, like others, i paid a **** load for this item, and i expect much better service from GHD south africa! i understand that there is no extended warranty when the new one gets supp**** - but if this item is only going to work a year, then im not interested! dont see why it should be my problem to fix yet another factory fault....