I was sold defective goods

On 21 Jan 16, I purchased a GHD classic styler giftset at Partners at the VA.<br> I noticed that it was not working properly, and went back to the salon. I was advised to try to use it 'slower' nd wen this didn't work, I went back a second time.<br> I was then advised to contact GHD directly, which I did, nd now 1 week later, I have received my 'replacement' styler.<br> I contacted Zanele again, as the iron still seems the same, and the plates still don't meet when u close it.<br> I requested a refund as I refuse to pay so much for an iron which I have had no use out of.<br> Zanele rep**** saying that the iron has been replaced.<br> I paid a lot of money for this iron, and more on salon visits, to style my hair as my iron was useless, and a cut to get rid of the frazzled ends I was left with.<br> I would like a refund as my relationship with this brand after over 10yrs has been ruined. <br> Partners was of no help after they got my money, and now it's become a nightmare dealing with GHD.<br> this brand is NOT what it used to be....buyers beware.