cP
candice P

1 reviews | Active since Aug 2015

19 Aug 2015, 09:33

I WANT MY GHD REPLACED AT NO FURTHER COST TO ME

GHD No. M-9373 <br> <br> I bought my GHD in the month of May 2013, in July 2014 it stopped working. I took it back to Sole' Hair (PMBurg) and they sent it for repairs and GHD gave me a new one and confirmed that they had given me a factory faulty GHD. I received the new one one on the 22nd August 2014. My new ghd stopped working 2 weeks ago and it hasnt even been a year and now im being told to go else where. i paid alot for my first GHD and if that one was a factory fault why should i now pay or have to purchase yet another one because the new one stopped working in a year. Im not happy that GHD wont help me and that i must incurr costs to replace or repair this GHD. im not happy with this service. my very first GHD was bought 8 years ago and its lasted me almost 6 years without a hassle, then i purchased a new one, the new products are a load of bull **** they stop working before a year is up and we are told that its a factory fault and we must just accept that and purchase a new one. im sorry i wont accept and i wont buy a new one. All GHD's have a 2 year warranty and this new one should be given the same grace period since the 1st one was a factory fault and nothing to do with me..

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Replies (1)
GHD
GHD's reply19 Aug 2015, 09:49
Official
Hello Candice Payne ,

Thank you for your enquiry

Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand

kind regards,

Candice Whittaker
ghd Customer Care Supevisor