YH
Yasmeen H

1 reviews | Active since May 2015

22 May 2018, 18:25

HORRIBLE GHD PLATINUM STYLERS

I bought a ghd platinum styler for R2800 and within 6 months the iron went dead. when I sent it back to ghd they said it was a factory fault and they gave a refurbed unit but now this one is dead as well and they refuse to sort it out . they want me to buy another styler from them at a small discount. I will never buy their products again and will not advise anyone to think they are buying an expensive product to think it's the best because it's the worst for that amount you can get two stylers that will last you much longer HORRIBLE HORRIBLE HORRIBLE

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Replies (3)
YH
Yasmeen H's update22 May 2018, 18:27
Reviewer Update
i am not the only person who has this problem with this styler I think we need to take them up with the cpa act
GHD
GHD's reply23 May 2018, 08:20
Official

Good day

Thank you for your post

Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future

kind regards

ghd

YH
Yasmeen H's update28 May 2018, 17:43
Reviewer Update
Hi ghd made contact with me within the same day and offered me a different styler I have received the styler as well as extra hair sprays this is good customer service and this is why I preferred to deal with a reputable company in the first place thanks to all who assisted with this query