1 reviews | Active since Nov 2016
Horrible customer satisfaction from GHD Hair Products!
World renown brand with terrible customer service and satisfaction! We purchased the limited edition Opal styler in 2015, it had gone faulty within the two year guarantee/warantee period, GHD replaced it with a new black and gold Classic styler at no additional cost. Less than 6 months later this replacement goes faulty, refuses to heat up, we log a call with GHD only for the customer liaison officer to tell us the two guarantee period is up and they cannot do anything about the faulty iron, instead they offering a 20% discount on a list of 5 of their irons which are all around R2000.00 each! i was told to repair it at my own at risk, or trade in to purchase a new one. how ridiculous is this???!!! for a GHD brand????!!!!
Good day
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
I assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers.
Hence, we guarantee our products with a two year manufacturers guarantee which is one year longer than the industry standard.
kind regards
ghd South Africa
Good day
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
I assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers.
Hence, we guarantee our products with a two year manufacturers guarantee which is one year longer than the industry standard.
kind regards
ghd South Africa