1 reviews | Active since Aug 2018
Absolutely pathetic, for lack of a better word. I got my first GHD in 2008, which "packed up" in 2015. My sister in-law bought me another GHD from the United Kingdom in August 2015, this was the platinum pink limited edition. This did not end well as this straightener packed up in 2016, I took it for repairs and was told it cannot be repaired due to it being a limited edition and I understood, my sister in-law subsequently sent me proof of purchase and as the item was still under warranty GHD South Africa honored the warranty and replaced it with a normal platinum GHD. Much to my utter disgust the straightener "died" in May of this year, I took it to have it repaired only to be told it cannot be repaired as the part cannot be sourced worldwide. So I have had 3 GHD's in a space of 10 years and I find this utterly disgusting. The third GHD is most certainly not a limited edition so why can't parts be sourced, in my opinion because GHD are ******* who think its OK to make sub standard straighteners which are made to only last the duration of the warranty and conveniently don't manufacture spare parts just so once the straightener packs up people have to sadly go out and fork out thousands to buy yet another sub standard GHD. I can assure the owners of GHD that I will personally NEVER purchase another GHD product ever again. Quite frankly GHD doesn't deserve the 1 star rating but the system doesn't allow me to write a review if I do not add a star. I will definitely be sharing this information with everyone I know and on every platform that I possibly can so that other people do not fall prey to this day-light *******. Disgusted does not begin to explain how I feel about this disastrous brand....in my opinion GHD up your game or close down so that people around the world can stop wasting their hard earned money on what can only be described as JUNK.
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Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
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ghd South Africa
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Good day
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards
ghd South Africa
Best regards,
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