GHD - very unsatisfied
<p>May 2014 - i bought my very first GHD hair straightner (i had been wanting it for years and finally was able to afford it) </p> <p>23 December 2015 - my GHD decided to no longer work... (was due to the factory default) this is only +- 1 and a half years of using it. They did replace it for me with a new one.</p> <p>July 2017 - the replaced one decides to have the same problem as the original one i had. Again only +- 1 and a half years after using it. They refuse to refund or replace it for me because my warranty has expired (2year warranty but they didnt give that on the one new one they gave to me so it was only valid for the original one i bought in 2014)</p> <p> </p> <p>I fully understand the reasons why they cannot refund or replace the second one but seriously? I used it for about 1 and a half years and it gives the same problem around the same amount of time as the first one?? Coincidence???? I highly doubt that. The best they could do is give me 20% off a new one which is then the same proce as what i paid for mine in the first place because it was on special! </p> <p>GHD is no longer a brand/product that i believe in or will buy again. </p> <p>P.s i looked after my GHD as good as i could.</p>
Good day
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations.
Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
I assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers.
Hence, we guarantee our products with a two year manufacturers guarantee
ghd offers a generous 2 year warranty on all genuine ghdstylers and during this period we will replace a faulty styler free of charge. Unfortunately the warranty on your product has now expired and is therefore not covered.
We had offered you a new unit at a reduced price and we are not obliged to make this offer and do so solely as a gesture of goodwill.
Once again please accept our sincerest apology for any trouble or inconvenience you
Kind regards
ghd Customer Service
Good day
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations.
Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
I assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers.
Hence, we guarantee our products with a two year manufacturers guarantee
ghd offers a generous 2 year warranty on all genuine ghdstylers and during this period we will replace a faulty styler free of charge. Unfortunately the warranty on your product has now expired and is therefore not covered.
We had offered you a new unit at a reduced price and we are not obliged to make this offer and do so solely as a gesture of goodwill.
Once again please accept our sincerest apology for any trouble or inconvenience you
Kind regards
ghd Customer Service