TJ
Tiffany J

1 reviews | Active since Nov 2019

25 Nov 2019, 15:54

GHD-Setting us up for failure

Totally disgusted and appalled bu the non-disclosure and lack of assistance from GHD. I purchased a GHD Platinum in Oct 2016...not even a year later the Platinum started flashing red and beeping...no matter where I plugged it in the GHD did not want to work. I informed GHD of the fault and they were very quick to assist and replace the GHD with a brand new mode (the exact same model)....now two years and 3 months later the exact same thing has happened and now they are refusing to assist saying that I'm out of my warranty period....I've now done research and have seen NUMEROUS complaints about the GHD Platinum Model all having the same fault...this is clearly a manufacturing fault that they were very much aware of....so they should be held liable for non-disclosure as they never informed me when I initially contacted them about this fault...instead they set me up for failure and gave me the exact same faulty model...maybe new but still faulty. Now they refuse to assist.....SHAME SHAME SHAME. I've been a loyal GHD consumer for 14 years...never straying from my once reliable and trusty brand...

0
Replies (0)