GHD return

I ordered a straightner on 29 November 2020. I called the call center on 30 November to request a return and refund. The GHD team refunded me on the same day. A week after this I received a sms to indicate that my straightner is ready for delivery. So they delivered the straightner after my cancelation and deducted the R3400 from my account again. They collected the straightner and this is now 2 weeks where I requested a refund again and nothing is happening.

Very poor service. I will never use them again.

Please assist with the matter.

Kindest regards Nadine