1 reviews | Active since Aug 2017
GHD - poor customer service + product quality
So, if anyone is saving for a GHD, or you would like to spoil a loved one with a GHD, think twice.
After spending more than 3000 ZAR, going back and forth with customer care, receiving and sending back my replacement, and still, after one week, waiting for a repsonse and the new replacement.
Struggling to understand how you replace an already faulty GHD, with another faulty GHD... without caring what affect this has on a client.
Why still sell the GHD eclipse, if it just damages your reputation and your clients faith in you?
Good day
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards
ghd Customer service
Good day
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards
ghd Customer service