1 reviews | Active since May 2017
GHD PLATINUM - WASTE OF MONEY DO NOT EVER PURCHASE A GHD
<p>I bought my First GHD a while ago and only used it about twice a month, i loved it, little did i know if you need to use it everyday it WILL break. When contacting GHD about it and to send it for repairs, i was not aware that the "product registration" was just for "marketing purposes" now without my original slip from the salon i bought it from, they are not going to repair my GHD. A R4000 product which i can now throw away. NOT TCF COMPLIANT AT ALL!! Other brands like Samsung for instance repair customers products without their slips because the codes on the product actually serves a purpose. GHD is the WORST BRAND EVER - my R100 straightener lasted me for YEARS and i WISH now i never bought that product!! NO ONE SHOULD EVER BUY A GHD - IT JUST BREAKS AND GHD HEAVEN FORBID YOU LOSE YOUR SLIP BECUASE THE PRODUCT REGISTRATION MEANS NOTHING!!!!</p> <p> </p> <p>My advise - DO NOT EVER BUY A GHD. </p>
Good day Michelle
Thank you for your post
Thank you for taking the time to communicate your complaint to us. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible.
We assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers.
Hence, we guarantee our products with a two year manufacturers guarantee which is one year longer than the industry standard.
As advised, registration is in order to validate the guarantee
The manufacturers guarantee booklet states that a proof of purchase must be retained, as with all electrical appliances.
Our ghd Customer Service Team have agreed to replace the unit without your proof of purchase - Please be advised that without your proof of purchase we will not be able to determine the status of your guarantee, we will then revert to your alpha numerical warranty tag attached to you cord.
This will, show the date our retailer purchased the unit, therefore your guarantee will continue from the date your unit was sold to the retailer.
As advised to you, you will be receiving your new replacement styler tomorrow and the defective unit will be collected.
Reference number ghdw13522
Have a great day
ghd Customer Service
Good day Michelle
Thank you for your post
Thank you for taking the time to communicate your complaint to us. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible.
We assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers.
Hence, we guarantee our products with a two year manufacturers guarantee which is one year longer than the industry standard.
As advised, registration is in order to validate the guarantee
The manufacturers guarantee booklet states that a proof of purchase must be retained, as with all electrical appliances.
Our ghd Customer Service Team have agreed to replace the unit without your proof of purchase - Please be advised that without your proof of purchase we will not be able to determine the status of your guarantee, we will then revert to your alpha numerical warranty tag attached to you cord.
This will, show the date our retailer purchased the unit, therefore your guarantee will continue from the date your unit was sold to the retailer.
As advised to you, you will be receiving your new replacement styler tomorrow and the defective unit will be collected.
Reference number ghdw13522
Have a great day
ghd Customer Service
Thank you for your update and for understanding my frustration and resolving the issue.
Thank you for your update and for understanding my frustration and resolving the issue.