CG
Christine G

1 reviews | Active since Jan 2017

18 Jan 2017, 10:33

GHD PLATINUM TO BE TAKE OF THE MARKET

<p>Hi, my Hubby bought me the ghd platinum electric pink limited edition on the 29-09-16 , always wanted a Pink GHD and its very pricy so my Hubby had to save up for it, 2 and half months later and stop working red light flashing and beeping not heating up, GHD collected it and replaced on the 11-Jan-17 had to go with out GHD for the hole of December holidays as GHD was closed from the 22-Dec-16 and only reopened the 3-Jan-16, Its was replaced with a Black one and not a pink as GHD does not have stock of the Pink with I truly disappointed in because I have waited so long to have a Pink GHD just for it to be replaced with a Black one, Now the Black one thats only a week old is also starting to do the same thing flashing red and beeping after I plug it out and back in it works again that’s the same thing the pink one did and eventually stop working completely, surly GHD must investigate why is so many of the Eclipse GHD doing it, or it should be taken of the market, My hubby paid R3300 for a GHD and its not even worth it, I have my Carmen GHD that cost R100 and its been working for more than 12 years. Its just does not make sense.</p> <p> </p> <p> </p> <p>Beyond disgusted and disappointed</p>

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Replies (2)
GHD
GHD's reply18 Jan 2017, 10:40
Official

Good day

Thank you for your email

Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.

kind regards,

Candice Whittaker

CG
Christine G's update20 Jan 2017, 13:32
Reviewer Update

Hi Candice,

Thank You soooo much for the quick response and for the resolving my issue

I received my New GHD in less than 2 days time .

I must say you service is excellent .

I have faith in GHD again :)

Thank You Kindly