1 reviews | Active since Feb 2018
GHD platinum styler common defect ignored
I've had the same problem as so many other clients with the platinum ghd (flashing a red light after a few months due to a defective thermostat). I'm on my 2nd replacement and not one out of the 3 stylers I've had since Sep 2015 even lasted close to 2 years and now due to the initial warranty being over, they have offered me a 20% discount on a new styler which is ridiculous. I even asked them on the 2nd replacement if I couldn't rather get the generic ghd styler due to ongoing and known issues of this styler, which they couldn't even do for me . Definitely not a good quality styler as can be seen by the numerous Google sites referring to the defect and all the complaints sent on Hello Peter. Such a pitty Ghd refuses to acknowledge the common problem of this styler rather than try to keep their customers happy. They will respond stating thier styler comes with a 2 year warranty and believe this resolves everything. Unfortunately I will never buy another Ghd ever again.
Good day Vanessa
thank you for your post
our customer service department will be in contact with you
kind regards
ghd CSD
Best regards,
Good day Vanessa
thank you for your post
our customer service department will be in contact with you
kind regards
ghd CSD
Best regards,
