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Vanessa D

1 reviews | Active since Feb 2018

05 Feb 2018, 23:33

GHD platinum styler common defect ignored

I've had the same problem as so many other clients with the platinum ghd (flashing a red light after a few months due to a defective thermostat). I'm on my 2nd replacement and not one out of the 3 stylers I've had since Sep 2015 even lasted close to 2 years and now due to the initial warranty being over, they have offered me a 20% discount on a new styler which is ridiculous. I even asked them on the 2nd replacement if I couldn't rather get the generic ghd styler due to ongoing and known issues of this styler, which they couldn't even do for me . Definitely not a good quality styler as can be seen by the numerous Google sites referring to the defect and all the complaints sent on Hello Peter. Such a pitty Ghd refuses to acknowledge the common problem of this styler rather than try to keep their customers happy. They will respond stating thier styler comes with a 2 year warranty and believe this resolves everything. Unfortunately I will never buy another Ghd ever again.

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Replies (1)
GHD
GHD's reply06 Feb 2018, 09:51
Official

Good day Vanessa

thank you for your post

our customer service department will be in contact with you

kind regards

ghd CSD

Best regards,