GHD Platinum Straightner
<p>I have bought a GHD straightner July 2016. It worked perfectly. One day it just stopped working. I sent it back on the 31st of January 2017. They replaced my broken unit with a brand new unit, with the cause being factory fault. The new unit worked perfectly for two and a half months and one day again showed the same problem. </p> <p> </p> <p>I paid R3000.00 for the unit. In the co**** of 9 months 2 has done the same thing. GHD picked up my 2nd broken unit on the 20th of April. And I had to phone GHD today to get any action out of them. I think its unfair that I pay for something that doesnt work. I always thought that GHD is a great relayable product but in these few months the product has dissapointed me terribly. I use my straightner everyday, and it is a inconvenience that I need to replace this often.</p>
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GHD's replyOfficial
05 May 2017, 08:19Good day
Thank you for your email
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
I assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers.
kind regards,
Candice Whittaker
Best regards,
GHD's reply05 May 2017, 08:19
Official
Good day
Thank you for your email
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
I assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers.
kind regards,
Candice Whittaker
Best regards,