GHD Platinum straighter

Item: GHD
Rating: 1
Author: Amé Greeff

Well what a ****ty Product!!

Never again will I buy any GHD Product! Pay thousands of Rand for a Product to think It will actually last but it never does! Got my GHD Platinum Straighter in 2016 just for it to give problems in Nov 2016!They replaced my straighter and Yet AGAIN to find the same problem in March 2017! Replaced my straighter for a second time!Today 09/01/2018 the second replacement has the same problem!!! So after three faulty products GHD now does not want to replace my straighter as it is out of warranty! How is this possible? Because warranty starts with the date of the first purchase which is absolute bull****, because I got two NEW products? So does this not mean the Warranty period starts over on the date upon Which I received the replacement straightener? Not to mention I hardly used my straighter from Feb 2018 as I shave of all my hair.Only recently (3 Months Back) have I started using it again.

Shame on you GHD,NEVER AGAIN!!!! You can keep your -20% Trade in on a new one!

Helpful (0)

Replies (4)

GHD's replyOfficial

10 Jan 2019, 08:27

Good day Thank you for your post Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.

kind regards,

ghd Customer service

GHD's reply10 Jan 2019, 08:27

Official

Amé Greeff's updateReviewer Update

10 Jan 2019, 12:22

I will be waiting on a call :)

Amé Greeff's update10 Jan 2019, 12:22

Reviewer Update

I will be waiting on a call :)

Amé Greeff's updateReviewer Update

16 Jan 2019, 08:04

6 Days and still no one has contacted me. Just goes to show your client Service is just as up to **** as the product!!!

Amé Greeff's update16 Jan 2019, 08:04

Reviewer Update

6 Days and still no one has contacted me. Just goes to show your client Service is just as up to **** as the product!!!

GHD's replyOfficial

16 Jan 2019, 08:23

Good day Ame

Please be advised that we have tried to call you as well as send an email

This was done, and the mail has gone through on the 10.01.2019 at 08h30

Please advise

GHD's reply16 Jan 2019, 08:23

Official

Good day Ame

Please be advised that we have tried to call you as well as send an email

This was done, and the mail has gone through on the 10.01.2019 at 08h30

Please advise