GHD Platinum - DO NOT BUY

I bought a GHD Platinum Styler for my Girlfriend on the 15 November 2016. I registered it on their website as the Salon told me to do so for the warranty.

On the 12th Of January I sent a request saying the Styler does the common red light and beeping scenario. Could they collect and sort it out or replace. I get a mail saying they need my original proof of purchase. First of all, I didn't know this, second of all, why go through the process of registering the product?

Never mind, the styler started working again and failed again February/March. I was unfortunately out of the country as I had two deaths in the family so this took a back seat as lets be honest, its not that important when compared to funerals.

Upon my return I sent another email stating I really cannot find the receipt as we had moved in 2017 sometime. I am then told, oh sorry, your warranty expired on the 11th of May 2018.

So I ask with tears in my eyes, why was this not replaced upon my initial mail. There are thousands of threads with this particular styler failing. I am still busy with the salon to get a Proof Of Purchase and have gone as far as to send them my original credit card statement with the date and amount of the purchase clearly marked. I still have the box, the tags and the original mail sent all confirming the dates and registration.

I received a mail saying they would give me 20% off a new one. Sorry, I have the proof and mails sent on the 12th Of January reporting the failure and was told I needed a POP. Then this month I am told ,oh well, your warranty actually ended in April 2018.

You know, if this was a unique case I guess I could understand but clearly there is a problem with this product with all the failures. The other two GHD's we have are working great and have been for the last 5 years.

Honestly, I am just super disappointed. I don't want to be unfair as things do break, I fully understand that. However this was reported well within my 2 year warranty and nothing was done at the time and now I am told sorry, we cant help. Disgusting!