GHD - not what it seems...

I bought my GHD last week Tuesday, the Rose Gold Straightener.<br> I have since straightened my hair 4 times. I was in doubt from the first use, but though I might just need to get use to the product.<br> The second time I was in doubt again. This morning after being busy for 35 minutes and my hair still not being straight and smooth, I switched off my GHD and plugged and used my good old Remington straightener.<br> At the same temperature of 185'C I straighten my hair 15 minutes quicker with the Remington than what I do with the GHD. And then my hair is not as nearly as smooth with the GHD than with the Remington. <br> I honestly cannot struggle straightening my hair every second day like I have been this past week.<br> I know I am out with ONE DAY from the 7 day money back guarantee, but for a product with the reputation such as GHD I cannot loose R1899.<br> I do hope than this matter can be resolved and that I can get my money back.