GHD NOT HELPING ME SOLVE MY PROBLEM

Hi, by having to write this already angers me because I feel that having to go to this emtreme is so unecessary. My experience with someone in specific at ghd South Africa, Zoldie, has pushed me to writing about my very poor experience with ghd. To cut things short I received a ghd V Gold for Christmas 2014 since then I have barely used the machine. One day I switched it on and the light flashed as usual and it made the beeping noise to say its ready to use but instead it switched off and never went back on again. Obviously this means its a technical fault as I tried it in different plugs on different occasions and still the thing is a dud. This happend last year (September 2017) which is 3 months short of having the machine for 3 years. I sent an email to ghd in Septemeber only to receive a reply from Zoldie 2 MONTHS LATER AFTER I HAD TO SEND A FOLLOW UP EMAIL! She was really not helpful so I tweeted ghd asking to speak to someone else who can help me and I spoke to a nice person from the UK who said she will pass on my details and someone from SA will be in touch. I was so dissapointed when Zoldie was the one who contacted me again. Regardless, I sent the relevant details for the second time now and I’m not sure what ghd’s protocol is but she just blatantly copied and pasted the exact same words from her initial email and when I sent off the relevant details she rep**** “sorry your ghd is out of warranty we do not repair out of warranty ghd’s, thanks” I found that extremely rude I'm not sure why she is dealing with customers to be quite honest. She is not understanding that I know my ghd was a few months short of its warrenty but I feel that it should not have just switched off – there is obviously something wrong with the machine, WHY IS IT SO HARD FOR GHD TO BE MORE ACCOMODATING. These hair irons are not cheap and if I do not get help then I will be dismally dissapointed in the brand itself and I will not support ghd at all. I know people who has had their ghd for up to 8 years so why is mine giving problems? Is there anything else ghd can do for me please? I am currently not enjoying my experience with the brand.