GHD is not worth the money. Platinum failure gets ignored and their customer service is the worst I’ve ever seen.

After being a loyal customer of GHD for over 10 years I’m sad to say that I will never buy from them again.

The have the worst customer service. They do not even offer to repair a faulty item they just fight you on policy and procedure. I’m sorry to say I have never been this disappointed in my life.

From customer service Agent to supervisor to chain supply manager all of them do not even want to know what seem to be the problem with your item.

What about try to fix the problem, or to have it repaired? I asked them so many times to have the item collected and repaired.

The first time I called over a year ago and told them about my GHD PLATINUM WHITE straightener’s red light just go on and make a beeping sound and doesn’t even get warm, to my opinion I thought it was the thermostat that failed, they just said they would call me back and never did.

Second time I send a mail to their website, I just received an automatic response that tells me they received my mail and would get back to me but never did.

Then my third attempt in June I spoke to a very Rude customer service Agent Who just copied and paste their policy to me and blamed me, because I don’t have a receipt for my item that was a gift so by the way they just asked my address in the believe that they would at least fix it for me. I waited for days and no collection.

They did not get back to me at all. After reading all the comments on the Internet and on Hallo Peter about the Platinum white straightener I have a better understanding to what is happening.

This specific edition has a manufacturing issue that has something to do with the thermostat failing. I am incredibly disappointed in the dishonest way I’ve been treated over the past years for them to win enough time to blame me for my product not being under guarantee anymore when I barely even used it.

I travel for a living and almost never in South Africa and everytime I’m here I tried to reach them, can you imagine my frustration.

When I’m in South Africa I prefer to spend my time with my family not run after GhD and their faulty product and then on top of that they make you wait like a fool to collect the item and never comes.

I understand now why the agent,supervisor and manager didn’t offer to find out what the issue was and to collect the item to have it repaired because they already knew it’s issue because of all the previous complaints and replacements and their inability to fix these items.

This edition is a huge fail and all customers who were unfortunate enough to buy these very expensive, very beautiful, useless edition just waisted their money.

GHD refuse to take responsibility for this and just keeps wasting time to replace it to get you to run out of guarantee to blame it on you.

This is exactly what happened to me. I want to help other consumers not to go through what I did by writing this review.

There are so many great brands out there with amazing customer service. While I was so frustrated on waiting so long to get a response from GHD I bought one of the competing brands straightner similar price range and it works perfectly.

This is just one of many examples on how GHD does NOT provide support or provide to your needs. When I really needed to have a straightener they kept me waiting for months and still.

I would not have bought anything else than GHD, but this unfortunate situatuation help me to find the better product.

I heard from so many salons how GHD just removed The platinum range this faulty product that I have in hand from their salons and now customers need to sit with these useless items.

This is not fair every customer should have the right to be informed to be valued and treated equally.

I can’t believe I have been a loyal customer for so long and only got cheated out of my money by this dishonest way of hiding their faulty products.

If this is not a factory issue then why don’t they fix it?

Please be aware of these bullies in the Market and try to avoid buying from GHD.