1 reviews | Active since Oct 2018
GHD have a fault with there hair straighteners and don't replace - so upset
I purchased a GHD Platinum Hair Straightener, similar to most other customers who purchased the platinum hair straightener, it started to flash a red light, beep, and not heat up. I called GHD customer care who told me they aware this is an issue with this straightener, but there is nothing they can do because I purchased it just over 2 years ago. I paid a lot of money for this iron, and kept it in such good condition. I am so upset that such a large company like GHD would not stand by their products. All they say is we can't replace it but we can give you 50% off your next product, I am so angry as i have everything GHD and never will i buy again.
Good day
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards,
ghd Customer Service
Good day
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards,
ghd Customer Service