GHD ECLIPSE SLEEP MODE ERROR - GHD WON'T HELP

I purchased my ghd ECLIPSE (WHITE) an used it for a year only an then it started defaulting to sleep mode so naturally I contacted GHD they then advised the following they can give me another straightener from a different range I WAS VERY U HAPPY WITH THIS AS THE PRICE WAS A R1000+ OUT OF MY INITIAL PAYMENT ON MY ECLIPSE AA THE ECLIPSE WAS R2899 THEY THEN SAID THAT THEY WOULD GIVE ME A BLACK ECLIPSE AS THIS DIDN'T SHOW ANY SIGNS OF THIS PROBLEM BUT THEY WOULD NOT CHANGE IT SHOULD SOMETHING GO WRONG SO GETTING WAT I PAID FOR VS THEM FIXING THE PROBLEM. SO I RECEIVED THE NEW ONE AN WITHIN A FEW MNTS IT HAD GIVEN THE SAME PROBLEM AGAIN WHEN CONTACTING GHD ABOUT THE PROBLEM THEY SAID IT'S OUT OF WARRANTY AN THEY CAN'T HELP SO NOW I HAVE SO MANY GHDS BUT MY ECLIPSE DOSENT WORK IT'S A FACTORY FAULT BUT NO ONE WILL HELP. THEY VERY QUICK TO SELL AN PROMISE U GOOD SERVICE YET THE SERVICE IS ABSOLUTELY UNACCEPTABLE. I AM NOT HAPPY WITH GHD AN I WILL NEVER CONSIDER BUYING ANOTHER BASED ON THE FACT THAT THE COMPANY SERVICE IS SO POOR.