MP
Matthew P
1 reviews | Active since Sept 2013
29 Oct 2018, 11:03
GHD Eclipse Issues - Not working (Second one not working correct)
GHD Eclipse Issues This is the second time i have had issues with my GHD Eclipse, First time i my GHD made strange beep beep noises and didn't want to get warm and when it got warm it didn't want to stay warm most of the times i used it. GHD was very helpful and replaced my previous Eclipse with a new one after collecting and checking it. BUT!!! now it has not been 1 year with the new Eclipse and i am experiencing the same issue with it. Please advise / assist???
Regards
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GHD's replyOfficial
29 Oct 2018, 11:06Good day
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards
ghd Customer Service
Best regards,
GHD's reply29 Oct 2018, 11:06
Official
Good day
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards
ghd Customer Service
Best regards,