GHD Eclipse and Platinum, most PATHETIC stylers ever!

<p>I received a GHD eclipse as a Christmas gift in 2014. In May 2015 the styler went onto "safe mode". GHD arranged for the styler to be picked up and I was replaced with a new styler. In January 2017 (a month after the warranty was up). When I contacted GHD they advised that there is nothing that can be done, which I thought was pathetic as this is an ongoing issue with the eclipse the fact that it went onto "safe mode" was no fault of mine, but a factory fault. They eventually arranged to have a GHD Platinum dropped of and advised that this unit will be under no warranty / guarantee, I refused to hear that as this was a problematic styler. The very same day of attempting to use the Platinum (on a power surge plug) the unit went onto "safe mode" again. I am extremely frustrated at this, the service is absolutely pitiful. The only time I ever hear anything regarding the progress of my complaint is when I phone or email them directly, the staff behave as thou I owe them the world for taking my calls or responding to my emails. Customer service is just as inadequate as the product! These straighteners are an absolute *******. I will never purchase not even a hairbrush with the GHD name on it again.</p>