SM
Salma M
1 reviews | Active since Nov 2017
09 Nov 2017, 12:45
GHD Eclipse
I have been a loyal customer to the brand for many years. My GHD eclipse is almost 2 years old and it has stopped working. Continuous beeping and not heating up. I have contacted GHD and all they can offer me is a Discount which is ridiculous because I have spent over R3000 on their products and now I am sitting with a product I can’t use due to a fault in their product. After doing much research it seems as though the GHD Eclipse has given a lot of people troubles .. clearly it is not the consumer but the actual product.
I am extremely disappointed because they can’t assist me because it was given to me by my husband as a gift and we did not keep the proof of purchase because my previous GHD has lasted me 9 years.
I refuse to spend more money on something I am not sure is even going to last me another 2 years. What happens when the warrantee is over? It’s not fair to the consumer to keep purchasing an item that is extremely expensive when they know there is a fault in their product.
It is ridiculous that they can’t help their customers and I would definitely recommend to everyone to find a different brand.
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GHD's replyOfficial
10 Nov 2017, 08:32Good day Salma
Thank you for your post
As explained,
Please be advised that the styler remains an electrical appliance and without your proof of purchase we will not be able to determine the status of your guarantee, we will then revert to your alpha numerical warranty tag attached to you cord. We will only be able to track the salon name, as well as the date the salon purchased the unit, therefore your guarantee will continue from the date your unit was sold to the salon.
Please revert back to your ghd return policy inside your box
If you paid with a credit card or paid via eft you may use a copy of your credit card / bank statement
Once again thank you for contacting ghd South Africa
Best regards,
GHD's reply10 Nov 2017, 08:32
Official
Good day Salma
Thank you for your post
As explained,
Please be advised that the styler remains an electrical appliance and without your proof of purchase we will not be able to determine the status of your guarantee, we will then revert to your alpha numerical warranty tag attached to you cord. We will only be able to track the salon name, as well as the date the salon purchased the unit, therefore your guarantee will continue from the date your unit was sold to the salon.
Please revert back to your ghd return policy inside your box
If you paid with a credit card or paid via eft you may use a copy of your credit card / bank statement
Once again thank you for contacting ghd South Africa
Best regards,