CL
Chemone L
1 reviews | Active since Oct 2017
16 Oct 2017, 14:15
GHD eclipse
I also bought a eclipse from hairhq (hair head quarters). .. now my unit makes rapid beeps and I was told that I must send it to JHB or Cape town. What I don't understand is that a warrantee or guarantee is only for 24 months.... what happens when issues occur after 24 months.... where does the business relationship ends with them, its pathetic to think that they got paid and I now sit with a almost R3000 broken unrepairable unit. This stays a GHD item why can GHD fix this? I was told that this eclipse cannot be fixed or repaired as this is a sealed unit.
What do I do now? Why doe they sell these type of **** to a person?
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GHD's replyOfficial
17 Oct 2017, 10:11Good day
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
I assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers.
Hence, we guarantee our products with a two year manufacturers guarantee which is one year longer than the industry standard.
Kind regards
ghd South Africa - Customer Service
Best regards,
GHD's reply17 Oct 2017, 10:11
Official
Good day
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
I assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers.
Hence, we guarantee our products with a two year manufacturers guarantee which is one year longer than the industry standard.
Kind regards
ghd South Africa - Customer Service
Best regards,