GHD Customer Care dissapoints

<p>The experience i had with the staff at GHD customer care centre the past week was so dissapointing and unacceptable. I bought my GHD last year April and this is the second time it has to go in for repairs, which in itself is a dissapointment. I contacted the GHD contact centre last week Monday and sent through the necessary documents for it to be collected. No one gave me an update as to when it will be collected and i had to follow up thrice. The manager is never available according to the agent which seemed a bit dodge to me, even when i called today, he apparently just stepped out for lunch. Side note, if a client is upset, sort it out don't get an attitude. According to GHD it takes 48hours for the courier to collect, it's a week later and no one has contacted me as yet. The staff seems more irritated by me for followin g up because they don't seem to be doing their job. I come from a service enviroment myself and this was by far the most unsatisfacory service experience. I expect a call from GHD for an update.. My loyalty to the brand is definitely not the same anymore. Teach your staff the importance of their role in your brands value chain!</p>