1 reviews | Active since May 2013
GHD Burned Off a Piece of My hair
<p>On Saturday my wife turned on her GHD as normal in order to straighten her hair. As she brought the straigner closer to her scalp before even closing the straightner she smelled burning hair and saw a big piece of hair drop to the floor.</p> <p> </p> <p>The GHD's plate was so hot that even just by lightly coming into contact with her hair it melted through a whole piece. The plate of the GHD is still full of burnt hair. The GHD is barely 2 years old and now it burnt a piece of my wife's hair off. This is rediculous expecialy with the price we paid for it.</p> <p> </p> <p>I am sure you can imagine in what state she was in and now she also does not have a straightner anymore. I tried contacting GHD through their website but everytime I try to send the message it gives and error.</p> <p> </p> <p>Please assit urgently.</p> <p> </p> <p> </p>
Good day
Thank you for your email
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards
Candice Whittaker
Good day
Thank you for your email
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards
Candice Whittaker