1 reviews | Active since Apr 2015
Faulty Device returned back 3 times
Good Day, I am appalled at the quality of the service/repairs department. I have been purchasing GHD products for the past couple of years and ever since I received the latest Gold Mini GHD styler I have had nothing but problems. I bought the original device last year and since then I have returned the device back twice as it was faulty. I had to wait 7 Working days and only then I received a \New\" GHD. Every time I received the \"New\" GHD it lasts for about 2 months and then I have to return the goods yet again. I received this 3rd GHD a couple of months ago and to my surprise the one plate has stopped working. I have mentioned \"New\" as we all know that this is not a new product if it breaks as often as mine did. May I please be contacted regarding this as I am utterly dissapointed. I cannot wait 7 working days each time as this is an inconvenience to me every single time. "
Thank you for your email
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
Thank you for your email
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.