Faulty device and faulty customer service

I urge whomever is the the market for hairstyling products to avoid GHD as much as possible.

I purchased a brand new, top of the range styler from GHD in the beginning of 2017 after I had been using my mothers styler for a show I was in. Her styler suddenly wouldn’t heat and as I couldn’t wait for the device to be repaired, I went out and bought myself one in the meantime. After only two days of using this brand new styler, it too would not heat. I contacted GHD who sent a courier to collect the old device and replaced in with a new one. A few months later, the same thing happened and a few months after the second replacement, the same thing happened again. Understandably so, I have reached my wits end with GHD’s products. After expressing this frustration and asking for a refund on this clearly flawed product, I get a ‘no can do’ from customer service and another device delivered to me. Also, please note that although they give you a brand new device, your warranty is still under that of your very first purchase.

I have been a loyal customer of GHD for years and have over R10 000 in products from them. Lesson learnt, I will never ever purchase from them again.