ZK
Zaibo K

1 reviews | Active since Mar 2017

30 Mar 2017, 13:54

ECLIPSE-DO NOT WASTE YOUR MONEY

<p>Had exact same experience as other complianants. Eclipse was faulty. Replacement was sent very quickly(was really impressed at the time) Replacement worked for 2 months. in August last year it started giving problems -not heating and red light flashing and my daughter's hair was damaged. the replacement was replaced with a polite pink note saying that if replacement #2 breaks it is no longer under warranty...gues WHAT??? 4 months later replacement # 2 starts flashing red and not heating up...i started looking for a repair shop and discovered they are not repairable? Consumers are really kept in the dark about the iron not being repairable. Is it ethical behaviour to keep csutomers in dark and quickly replacing non-working irons. Sad thing is the iron is still the best (when it works) I tried a Cloud 9...</p>

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Replies (2)
GHD
GHD's reply30 Mar 2017, 15:01
Official

good day Zaibo,

Thank you for taking the time to communicate your complaint we have reviewed your file and your styler is still under the guarantee period.

Please contact our customer care department on ***

Reference number is ghdm14322

Kind Regards,

Candice Whittaker

Customer Service

ZK
Zaibo K's update08 May 2017, 14:11
Reviewer Update

Was contacted by GHD and my woes are hopefully sorted now. Best styler for me