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Celeste N
1 reviews | Active since Oct 2017
26 Oct 2017, 16:27
ECLIPSE DISASTER
In 3 years I had 3 Eclipse hair straighteners. All 3 suffered the same fault of beeping and not heating up. The first 2 were taken back and replaced. The 3rd one is now not returnable because 2 years guarantee is up. Now I have been offered a discount if I'd like to purchase a new one. With what money? I saved up for the Eclipse. 3 straighteners to malfunction in 3 years?? And they can't do anything to help besides offer a discount? Its clear that this straightener has an internal issue but GHD isn't doing anything.
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GHD's replyOfficial
27 Oct 2017, 10:33Good day Celeste
Thank you for your post
ghd offers a generous 2 year warranty on all genuine ghd stylers and during this period we will replace a faulty styler free of charge
It is unfortunate that your styler has fallen out of the warranty, I assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers. Hence, we guarantee our products with a two year manufacturers guarantee which is one year longer than the industry standard.
kind reagrds
ghd Customer Service
Best regards,
GHD's reply27 Oct 2017, 10:33
Official
Good day Celeste
Thank you for your post
ghd offers a generous 2 year warranty on all genuine ghd stylers and during this period we will replace a faulty styler free of charge
It is unfortunate that your styler has fallen out of the warranty, I assure you that our products are manufactured to the highest standards and we endeavour to provide a premium product that is both usable and durable to our valued customers. Hence, we guarantee our products with a two year manufacturers guarantee which is one year longer than the industry standard.
kind reagrds
ghd Customer Service
Best regards,