Do I even want a third replacement
<p>I bought a GHD Platinum. It gave a red light error within a week and was replaced. Three days later the replacement also did the same. Lucky number three worked for 5 weeks, and once again. The same error occurred. It's really rediculous. In total, we will have waited a month in total for replacements products... I am really disappointed in the "Premium" and overpriced brand. I don't know if we should consider a different brand or keep this sad story going.</p>
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GHD's replyOfficial
24 Oct 2016, 08:51Good day Martin
Thank you for your email
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards,
Candice Whittaker
ghd customer service supervisor
Best regards,
GHD's reply24 Oct 2016, 08:51
Official
Good day Martin
Thank you for your email
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards,
Candice Whittaker
ghd customer service supervisor
Best regards,